Help & FAQ
Questions? We've got the whole tracklist.
Everything worth knowing before you cop: shipping, fit, fabric, returns, the lot. Search it, tap a section, or send us anything we missed.
🚚 Shipping & Delivery
How much does shipping cost?
Nothing. Standard shipping is free on every order, to every country we ship to, with no minimum and no code. Some U.S. orders also show an optional paid express method at checkout: it is never selected for you.
Where do you ship?
38 countries: the U.S., Canada, the United Kingdom, all 27 European Union member countries, Australia, New Zealand, and six markets in Asia (Japan, South Korea, Singapore, Taiwan, Thailand and Vietnam). If your country shows up in the selector at checkout, we'll get it to your door.
How long until it lands?
Most orders arrive in 4 to 14 days, depending on your location. Each piece is made to order, so that window covers printing and transit together. You get tracking by email as soon as it ships.
What does "made to order" mean, and where's my stuff?
We don't sit on warehouses of pre-printed stock. Your piece is printed fresh for you the moment you order. That means sharper print, less waste, nothing that's been boxed up for a year.
Do I get tracking?
Always. A tracking link hits your inbox as soon as your order leaves the press.
Will I get hit with customs or import fees?
Inside the U.S., no. Internationally, some countries charge import duties on delivery. That's set by your government, not us, and it's out of our hands. Usually small, occasionally not.
Can you ship to a PO box, APO or FPO?
Yep, drop the address in at checkout and we've got it.
My tracking hasn't moved, or my order's late.
Carriers sometimes scan slow, especially over weekends and holidays. If it's been sitting still for more than a few days, message us below with your order number and we'll chase it down.
📏 Sizing & Fit
How do the sizes run?
True to size, with a classic unisex fit: not boxy, not cropped, just straight-up wearable. Always glance at the size chart before you pick.
Where's the size chart?
Right here: Hoodie size chart · Tee size chart. Measure a piece you already love and match it up.
I'm between two sizes: up or down?
Size up if you like room or you're layering hoodies. Stick to your usual if you want a clean, standard fit.
Are they unisex?
Yes, cut to fit everybody. If you want a fitted look, sizing down one usually does it.
Will they shrink?
Barely, if you treat them right: wash cold and skip the high-heat dryer. (Full care tips under Product & Quality.)
🧵 Product & Quality
What are they actually made of?
Hoodies: Gildan Heavy Blend™, 8 oz cotton-poly fleece. Thick, warm, holds its shape through long sessions. Tees: premium ringspun cotton that survives the wash pile.
How are the designs printed?
DTG (direct-to-garment) with water-based inks, so the design soaks into the fabric instead of sitting on top like a sticker. Soft hand-feel, no heavy plastic patch.
Will the print crack, peel or fade?
Not if you wash it right. DTG bonds into the cotton, so the print ages with the garment instead of flaking off it.
How do I wash it so it lasts?
Turn it inside out, cold water, gentle cycle. Tumble dry low or hang it. Don't iron directly on the print. That's the whole ritual.
Are the designs original?
100%. Every graphic is drawn in-house by Ghostnote. No recycled clip-art, no bootleg logos. If you're wearing it, nobody else's brand made it.
Is this made sustainably?
Made-to-order means we don't mass-produce stock that ends up in a landfill. You order it, then we make it. Less waste, by design.
💳 Orders & Payment
What payment methods do you take?
All major cards (Visa, Mastercard, Amex), plus PayPal, Apple Pay, Google Pay and Shop Pay.
Is checkout secure?
Fully. Payments run through Shopify's PCI-compliant, SSL-encrypted checkout. We never see or store your card details.
What currency am I charged in?
Your local one. Prices auto-convert to USD, EUR, GBP, CAD and more based on where you're shopping from.
Can I change or cancel my order?
Because we print on demand, orders move fast. Message us within 24 hours (form below) and we'll do everything we can before it hits the press.
I've got a discount code. Where does it go?
Drop it in the "discount code" box at checkout. Want one? Join the list at the bottom of any page for drops and codes.
I didn't get an order confirmation.
Check your spam and promotions folders first. Still nothing? Send us a note below and we'll confirm it by hand.
Do I need an account to order?
Nope, guest checkout is right there. An account just makes re-ordering and tracking faster if you want it.
↩️ Returns & Exchanges
What's your return policy?
14 days. If something's not right, reach out within 14 days of delivery and we'll make it right. Full details on our Returns & Refunds page. Plugins and digital downloads are final sale.
How do I return or exchange something?
Use the form below with your order number and what's up. We'll walk you through it step by step.
Wrong size. Can I swap it?
Yes, within the 14-day window. Message us and we'll line up the exchange for the right size.
My order arrived damaged, defective, or wrong.
That's on us. Send a photo through the form below within 14 days and we'll reprint or refund it. No fight, no hoops.
Can I return an order from outside the U.S.?
Yes, on the same 14-day window. Outside the U.S. we don't issue a prepaid label: you post the item back to the address we give you and cover the return postage. Refunds cover the item price; original duties or import taxes charged by your country are refunded by that country, not by us. If the order arrived damaged, defective or wrong, none of that applies: send a photo and we reprint or refund it with nothing to send back.
When do I get my refund?
Once your return is approved, the refund posts back to your original payment method within a few business days (your bank may take a touch longer to show it).
🎧 About Ghostnote
Who's behind Ghostnote?
Producers and rappers. We started in 2021 making gear for the people behind the music — the ones in the booth and behind the board, not the fans in the crowd. A "ghost note" is the hit you feel but never hear. That's the whole brand.
Who operates the store, and where is it registered?
Ghostnote Supply is operated by Ghostnote LLC, a Wyoming limited liability company, company ID 2025-001779583, registered at 30 N Gould St Ste N, Sheridan, WY 82801, United States. Checkout runs on Shopify. Every graphic is drawn in-house. You can reach us at support@ghostnotesupply.com or +1 (307) 301-5783.
How do I reach a person?
Use the form right below, or email support@ghostnotesupply.com. We read and answer every message.
Do you have a physical shop?
Online only. Keeping the overhead off the storefront keeps it off your price.
Wholesale, collabs, or custom work?
We're open to it. Drop us a line below and tell us what you're cooking.
Is my personal data safe?
We don't sell your personal information for money. We do share some browsing data with advertising partners, and you can switch that off any time on our Your Privacy Choices page. The rest is in our Privacy Policy.
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