Refund policy

14-Day Returns & Exchanges

We want you to love your Ghostnote gear. If something isn’t right, you can return or exchange any apparel item within 14 days of delivery. Return shipping is on us.

How it works

1. Reach out through our contact page with your order number, the item, and whether you want a refund or an exchange (another size or colour).
2. We confirm and send you the return address. In the U.S. we include a prepaid return label. Outside the U.S. you post the item back with a tracked service and we refund the postage together with your item.
3. Send the item back in as-new condition: unwashed, undamaged, no signs of wear.
4. Once we receive it, we refund your original payment method within 3 to 5 business days, or ship your exchange. Allow the usual 4 to 14 days for your exchange to arrive.

International returns

The 14-day window and free return shipping apply to every country we ship to. Your refund covers the price of the item and your return postage. Any import duties or taxes your own country charged on delivery are refunded by that country’s customs authority, not by us. Use a tracked service: we can only refund an item that reaches us.

Damaged, defective or wrong items

If your order arrives damaged, defective, or it isn’t what you ordered, contact us within 14 days and we’ll send a free replacement or a full refund. This applies everywhere we ship, there is nothing to send back, and it costs you nothing.

Plugins & digital products

Our plugins and other digital downloads are non-refundable. Because they’re delivered instantly as digital files, all sales are final once your download link or license is issued. If you have any trouble downloading, installing or activating a plugin, reach out and we’ll make sure you get it working.

Conditions

• Items must be in as-new condition: unwashed, undamaged, no signs of wear.
• Returns and exchanges must be started within 14 days of delivery.
• Refunds are issued to the original payment method. Return postage outside the U.S. is refunded once the item arrives.

Questions? Get in touch, we’re happy to help.